Short answer: your assistant knows three things — your website, your services list, and anything you have added yourself. If it gives a weak answer, the fix is almost always in one of those three, not in the assistant.
Your website is the starting point #
During setup, ReqMe reads your public website and uses it to build the assistant’s first picture of your business. That is why it can answer sensibly on day one without you writing anything.
It also means the assistant inherits your website’s blind spots. If your site never says which industries you work with, or never mentions that you do not take projects under a certain size, the assistant will not know either — and it will not invent it.
This catches people out. A site written to look impressive to a human often says very little concrete, and an assistant built from it can only be as specific as the source.
Your services are the second source #
Your services list is passed to the assistant with prices where you have set them. This is the single highest-leverage thing you control.
A service with a price lets the assistant answer the question visitors actually ask. A service without one leaves it saying it will check — which is exactly the moment the visitor loses interest and leaves.
If you do not publish fixed prices, a range is still far better than nothing. “Typically €2,000–€5,000 depending on scope” qualifies a visitor. Silence does not.
What you add yourself #
Everything beyond that is what you give it directly: your business context, and any documents you upload. This is where the things your website does not say belong — how you actually work, what you turn down, what makes a project go well or badly.
Practical rule: if a prospect regularly asks you something on a call, it belongs here.
When the assistant answers badly #
Work through the sources rather than rewriting instructions:
- It said it does not know. The information is in none of the three sources. Add it to your business context.
- It would not give a price. That service has no price set.
- It described you inaccurately. Your website probably says something outdated. Fix it at the source, or correct it in your business context.
- It answered vaguely. Usually the website is vague on that point too.
Keeping it current #
The assistant does not re-read your website every day. If you change your services, prices or the way you describe your work, update them in ReqMe rather than assuming the change is picked up.
The one habit worth having: read your abandoned conversations. They are the questions that lost people, and each one points at a specific gap in one of the three sources.
Frequently asked questions #
Does the assistant read my website continuously? #
No. Your website is used to build the initial picture. Changes after that should be made in ReqMe.
What if I do not have a website? #
Then your business context and services carry the whole load, and they need to be fuller than they otherwise would.
Can I stop it using something from my website? #
Correct or override it in your business context — what you write there is what you intend the assistant to say.
Why does it keep saying it will check on price? #
Because that service has no price. This is the most common cause of weak answers by some distance.
It still gets something wrong. #
Send us the conversation — hi@reqme.co or a support request. Real examples are more useful than descriptions.
Need help? #
If this page did not answer your question, send it to us. Tell us what you were trying to do and what happened instead — that is usually enough for us to spot the problem straight away.
Prefer email? hi@reqme.co
