Find answers to common questions and solutions to frequent issues. If you cannot find what you need here, contact our support team.

Getting Help #

Frequently Asked Questions #

Account & Login #

I am not receiving the verification code email

• Check your spam or junk folder
• Verify you entered the correct email address
• Wait a few minutes and try resending the code
• Add noreply@reqme.co to your contacts

How do I reset my password?

Click “Forgot password” on the login page and follow the instructions sent to your email.

Can I change my email address?

Go to Settings in your dashboard to update your email address. You will need to verify the new email.

Requests & Clients #

My client says they did not receive my proposal

• Ask them to check spam/junk folders
• Verify the client email address is correct
• Resend the proposal from the request detail page

How do I delete a request?

Open the request, click the menu (three dots), and select Delete. Deleted requests cannot be recovered.

Payments & Invoices #

My client paid but the invoice still shows unpaid

• If paid via Stripe, status updates automatically within minutes
• If paid outside ReqMe (cash, bank transfer), manually mark the invoice as paid
• Check your Stripe dashboard to confirm the payment was processed

How do I disconnect Stripe?

Go to Integrations and click Disconnect next to Stripe. Unpaid invoices will no longer show online payment options.

Documents #

Can I edit a proposal after sending it?

Yes, you can edit and resend proposals until the client accepts. After acceptance, create a new version if changes are needed.

How do I download a signed contract?

Open the contract from the request detail page and click Download. Both parties receive a copy via email when signing completes.

Still Need Help? #

Contact Support