Find answers to common questions and solutions to frequent issues. If you cannot find what you need here, contact our support team.

Getting Help #

Frequently Asked Questions #

Account & Login #

I am not receiving the verification code email

• Check your spam or junk folder
• Verify you entered the correct email address
• Wait a few minutes and try resending the code
• Allowlist the reqme.co domain in your mail client so our messages are not filtered

How do I reset my password?

Click “Forgot password” on the login page and follow the instructions sent to your email.

Can I change my email address?

Go to Settings in your dashboard to update your email address. You will need to verify the new email.

Requests & Clients #

My client says they did not receive my proposal

• Ask them to check spam/junk folders
• Verify the client email address is correct
• Resend the proposal from the request detail page

How do I delete a request?

Requests are closed rather than deleted — open the request and set its status to Cancelled. That keeps the history, which matters if the client returns or you need the record later.

Payments & Invoices #

My client paid but the invoice still shows unpaid

• If paid through a connected provider (Stripe, PayPal, Paysera, Monobank or Mollie), the status updates automatically within minutes
• If paid outside ReqMe (cash, bank transfer), manually mark the invoice as paid
• Check the provider’s own dashboard to confirm the payment was processed

How do I disconnect Stripe?

Go to Integrations and click Disconnect next to the provider you want to remove. Unpaid invoices will no longer show online payment options.

Documents #

Can I edit a proposal after sending it?

Yes, but you must recall it first. Recalling withdraws the proposal from the client and notifies them, after which you can edit and send again. After acceptance, create a new version if changes are needed.

How do I download a signed contract?

Open the contract from the request detail page and click Download. ReqMe emails you when signing completes, and the signed PDF stays on the request for both you and your client.

Still Need Help? #

Prefer email? hi@reqme.co