Short answer: your visitor sees a chat on your public request page, or a widget on your own website. They ask questions in their own words, get answers based on what you have told the assistant, and can end up with a request submitted without ever filling in a form.
They are not asked to create an account, and they are not sent anywhere else.
Where the chat appears #
On your public request page — the link and QR code you share — and in the widget, if you have added it to your own site or installed the WordPress plugin. It is the same assistant in both places, with the same knowledge.
How the conversation goes #
The visitor opens with whatever is on their mind — usually a price question or a description of their problem. The assistant answers from your services and documents.
As it becomes clear what they need, the assistant gathers the details that make a useful request: what the work is, and how to reach them. When it has enough, it creates the request and tells them it has been sent to you.
If they change subject, they can start a fresh conversation from the chat. If they want a person, they say so and the assistant hands over instead of continuing.
What it looks like in their language #
The assistant replies in the language the visitor writes in. Somebody arriving at your page in French and typing in French is answered in French, without them choosing anything.
What they are told about you #
The chat is presented as yours, under your business name. Your visitor is talking to your business, not to a third-party product placed on your page.
What they do not see #
Your internal notes, your dashboard, other clients’ requests, or anything you have not deliberately given the assistant. It answers about your services from what you provided — nothing else is reachable from the chat.
Try it yourself before you switch it on #
Open your own public request page and talk to it the way a prospect would. Ask the awkward question — the price one you would rather not answer up front — and see what it says.
That single test tells you more than any setting. If the answer is vague, the fix is usually a price missing from a service or a gap in your business context, not the assistant itself.
Note that your own test counts as a conversation, the same as a visitor’s.
Frequently asked questions #
Does my visitor have to sign up to chat? #
No. There is no account, and no login.
Will they know it is an assistant? #
It presents as your business’s assistant and does not pretend to be a named person.
What if they ask something I have not covered? #
It says it does not have that and offers to pass the question to you, rather than guessing.
Can they reach a person? #
Not as a live handover — nobody can take over the chat. What happens when they ask is that the assistant stops and offers them the request form, so the question reaches you as a request you can reply to.
Need help? #
If this page did not answer your question, send it to us. Tell us what you were trying to do and what happened instead — that is usually enough for us to spot the problem straight away.
Prefer email? hi@reqme.co
