Effective Date: May 1, 2025
Version: 1.3
Company: Reqme SAS
Registered Address: Halle Héméra, 132 rue Fondaudège, 33000 Bordeaux, France
Contact: hi@reqme.co

1. Introduction

Reqme SAS (“Reqme,” “we,” “us,” or “our”), located at Halle Héméra, 132 rue Fondaudège, 33000 Bordeaux, France, provides a service management platform (“Service”). These Terms of Service (“Terms”) govern your access to and use of the Reqme platform and services. By registering for an account, using the Services, or clicking “I agree,” you accept these Terms in full.

2. Definitions

• “Service”: The Reqme platform and associated features, including tools, APIs, and functionality
• “User” / “You”: Any person or business using the platform
• “Content”: All data, documents, files, and materials created or uploaded
• “Generated Content”: AI-generated contracts, summaries, messages, insights, etc.
• “Subscription”: Your selected plan (Free, Starter, Business, Pro, Enterprise)
• “Third-Party Platforms”: Services, tools, or applications integrated into the Service (e.g., WordPress, Stripe)

3. Acceptance and Changes

3.1 Acceptance:

• By registering or using the Service, you agree to these Terms and our Privacy Policy
• You confirm that you are at least 16 years old
• If acting on behalf of a business, you confirm that you are authorized to bind that business

3.2 Changes:

• Material changes will be communicated 30 days in advance
• Emergency changes (e.g., legal or security updates) may take effect immediately
• Continued use of the platform after changes implies your agreement

4. Account Registration

To use Reqme:

• You must be at least 16 years old
• If registering as a business, you must be authorized to bind that business
• You are responsible for protecting your login credentials
• You must provide accurate information during signup
• Notify us immediately of unauthorized access or suspected security breaches

5. Service Description

5.1 Core Features:

• Service request management
• AI-powered automation and insights
• Document generation (e.g., contracts, invoices)
• Payment processing
• Third-party platform integrations
• Basic CRM, contracts, and invoicing
• Reporting dashboards
• API access (in select plans)

5.2 Service Levels:

Metric	Standard (Basic)	Enterprise
Uptime Guarantee	99.5% monthly	99.9% monthly
Support Response	<24 hours (business days)	<4 hours (business days)
Maintenance	Scheduled in advance	Scheduled in advance

• Downtime Credits: Available upon request for verified downtime exceeding the SLA
• We reserve the right to modify or remove features with prior notice

5.3 Document Retention:

• Uploaded and generated documents will be stored for a minimum of 2 years or as required by law
• Users can delete documents from their account, which will be permanently removed after a 30-day grace period

5.3.1 Electronic Contracts & Signatures

• Reqme enables service providers to generate and share contracts with clients directly through the platform. Users may sign such contracts electronically via the interface provided (e.g., by clicking “Sign”, typing a name, or confirming via action buttons).
• By using this functionality, both parties acknowledge and agree that:

• Such actions constitute a valid electronic signature;

• The signed contract is legally binding, in accordance with applicable laws;

• Reqme is not a legal party to these contracts and does not verify their content;

• Reqme stores relevant metadata (e.g., timestamp, user ID, IP address) as evidence of signing.

• Electronic signatures used on the platform qualify as Simple Electronic Signatures under eIDAS Regulation (EU No 910/2014) and equivalent laws in other jurisdictions.

6. Subscription & Payment

6.1 Plans & Billing

• Subscriptions are monthly or annual
• Your subscription auto-renews unless canceled 24 hours before the billing date
• Payments are processed securely via Stripe
• Subscription details are provided during onboarding
• All payments are billed in advance

6.2 Refunds

Payments are non-refundable, including in cases of:

• Voluntary cancellation
• Partial usage
• Feature dissatisfaction

Refund requests must be submitted within 14 days of the original payment date. Exceptions may be reviewed on a case-by-case basis.

6.3 EU Cooling-Off Period

If you are an EU consumer, you have the right to cancel within 14 days of purchase. Contact hi@reqme.co to exercise this right.

6.4 Failed Payments

Failed payments may result in temporary suspension or termination of your account until the outstanding balance is resolved.

6.5 Price Changes

• You will receive 30 days’ notice before subscription price changes
• Any changes will take effect at the next billing cycle

6.6 Taxes

• Users are responsible for any applicable taxes associated with their subscription

6.7 Payment Processing & Platform Fees

• All payment services on the Reqme platform are provided by Stripe, Inc., a licensed third-party payment processor. By using Reqme — either as a service provider or as a customer — you agree to be bound by Stripe’s Terms of Service and Privacy Policy.
• You acknowledge that Stripe is solely responsible for securely processing payments, disbursing funds to service providers, and ensuring compliance with all applicable financial regulations. Reqme does not at any time hold, manage, or transfer funds on behalf of users or service providers.
• As a platform, Reqme charges a commission fee of 0.5% on each transaction processed through Stripe. This fee is automatically deducted via Stripe’s platform fee mechanism before funds are paid out to the service provider. The commission may be adjusted in the future and will be communicated in advance.
• Reqme operates solely as a digital platform facilitating the connection and communication between users and service providers. We are not a payment institution, escrow agent, or financial services provider, and we do not offer or manage payment services.
• It is the sole responsibility of both service providers and clients to ensure that their use of the platform — including any payments, services provided, or services received — complies with all applicable legal and tax obligations in their respective jurisdictions.

6.7.1 Direct Bank Transfers & Manual Payment Confirmation

• Service providers may include their own bank account details (e.g., IBAN) in invoices generated through the platform. In such cases, clients may choose to make payments outside the platform via direct bank transfer.

• Reqme does not process, verify, or guarantee the completion of such payments. The platform acts solely as an interface for displaying invoice and service-related information.

• To facilitate service tracking, providers have the option to manually mark a request as “Paid.” This action is self-declared by the service provider and does not reflect any verification or confirmation from Reqme. Users are advised to communicate directly with their service provider to confirm payment status.

7. Use of AI and Automation

7.1 Ownership and Rights

• Ownership of Input Data: You retain full ownership of all content or data (“Input Data”) you submit into the platform.
• Ownership of AI Models: Reqme retains sole ownership of all AI models, algorithms, and related technology used within the platform, including any improvements or updates.
• Ownership of Generated Content: AI-generated content is co-owned for use within the platform. Co-ownership means:
• You may use and distribute generated content for your own business or personal purposes.
• Reqme may use such content for service improvement, analytics, and support, provided that no personally identifiable or sensitive information is disclosed.

7.2 Data Use & Training

• No user-sensitive or personally identifiable data is used to train AI models.
• We may use aggregated and anonymised usage data to improve AI features and performance.
• You may request that your data not be used for training purposes by contacting hi@reqme.co.

7.3 Opt-Out & Feature Control

• You may opt out of specific AI-powered features at any time by contacting hi@reqme.co.
• Please note that disabling certain features may affect or limit the availability of some platform functionalities.

7.4 Responsibility and Disclaimer

• AI outputs are provided “as is” and are intended to assist, not replace, human decision-making.
• You are solely responsible for reviewing and verifying any content, document, or suggestion generated by the AI before relying on it.
• Reqme is not liable for any direct or indirect outcomes arising from the use of AI-generated content, including errors, omissions, or incorrect suggestions.

7.5 Automated Processing and Human Review

• Some AI-powered features involve automated processing of your data (e.g., request classification, document generation, pricing suggestions).
• If any automated output significantly affects your rights or obligations (e.g., pricing, rejection of a request), you may request human review.
• We do not use automated decision-making that produces legal or similarly significant effects without a mechanism for human intervention.

8. Acceptable Use Policy

You agree not to:

• Use the platform for illegal or harmful purposes
• Upload malware or spam
• Interfere with the platform’s functionality
• Attempt unauthorized access or reverse engineering
• Share API keys or passwords
• Disrupt the Service or overload systems
• Misuse APIs or reverse-engineer components

Violation may result in suspension or termination without refund.

9. API Usage

9.1 Access:

• API access requires authentication through an issued API key
• Usage is rate-limited (defined per plan)
• Usage is monitored to ensure compliance with rate limits and fair use policies

9.2 Restrictions:

• No reverse engineering or unauthorized duplication of APIs
• API keys must not be shared or exposed publicly
• Reqme may suspend API access for misuse or violations

For detailed API documentation, please visit our developer portal.

10. Intellectual Property

10.1 Ownership:

• Reqme retains all platform IP, branding, software, and design
• You retain ownership of content you upload or manually create
• Generated content is co-owned; we may reuse anonymized versions for improvement

10.2 Feedback License:

• By submitting feedback or suggestions to Reqme, you grant us a royalty-free, perpetual license to use that feedback to improve the Services

11. Data Security and Breach Notification

11.1 Security Measures:

• Encryption: All data is encrypted using AES-256 standards for data at rest and TLS 1.3 for data in transit
• Access Controls: Strict access controls and role-based permissions are enforced

11.2 Breach Notification:

• Users will be notified of any data breaches affecting their personal data within 72 hours of detection
• Notifications will include details of the breach, impacted data, and steps to mitigate risks

12. Confidentiality

Both parties agree not to disclose each other’s confidential data unless required by law or agreed upon in writing. Enterprise customers may request an NDA.

13. Liability and Indemnification

13.1 Limitation of Liability:

• Reqme’s liability is capped at the fees you paid in the last 12 months
• Reqme is not responsible for:
  • Indirect, incidental, or consequential damages
  • Downtime caused by third-party services or force majeure events

13.2 Indemnification:

• You agree to indemnify and hold Reqme harmless from any claims arising from your use of the Service, including breaches of these Terms

14. Subcontractors

We may use subcontractors or partners to deliver some services. We remain responsible for their compliance under these Terms.

15. Data Handling & Privacy

Your data is processed per our Privacy Policy, including:

• Data access and deletion rights
• Data export before termination
• Retention periods (30 days post-termination for data download)

16. Suspension & Termination

16.1 By Reqme

We may suspend or terminate your account if:

• Payments fail after a 7-day grace period
• You violate these Terms or laws
• We detect abuse, fraud, or breach of Acceptable Use Policy

You’ll be notified unless legally restricted.

16.2 By You

You may cancel anytime via your account or by emailing hi@reqme.co. After termination:

• You’ll have 30 days to export your data
• We may delete data after this period
• Any unpaid fees will remain due

17. Integration Terms

17.1 Third-Party Platforms:

• Integrations with platforms like WordPress or Stripe are offered as-is
• Reqme is not responsible for the availability or performance of third-party services

17.2 Security:

• Users are responsible for ensuring that their third-party integrations meet security and compliance standards

18. Export Compliance

You agree not to use or export Reqme in violation of:

• European Union regulations
• United States export controls
• Sanctions or embargoes

19. Non-Solicitation (Enterprise Tier)

For 12 months after ending an Enterprise plan, you may not solicit, hire, or contract Reqme employees or contractors without written permission. Violations may result in financial penalties defined by Enterprise agreement.

20. Force Majeure

Neither party will be liable for failure or delay due to causes outside their control, including but not limited to:

• Pandemics
• Natural disasters
• War or terrorism
• Infrastructure failures
• Regulatory changes
• Cyberattacks or system failures

21. Dispute Resolution & Governing Law

21.1 Process:

• Users must notify Reqme of disputes in writing before escalating
• You agree to seek informal resolution with Reqme before pursuing legal action
• Mediation or arbitration may be used as initial resolution methods

21.2 Jurisdiction:

• These Terms are governed by French law
• Any dispute will be resolved in the courts of Bordeaux, France

22. Severability

If any part of these Terms is held invalid, the rest remain fully enforceable.

23. Class Action Waiver

To the extent permitted by applicable law, you waive the right to participate in class actions, class arbitrations, or representative proceedings against Reqme.

24. Contact Us

For any questions, complaints, or requests:

📧 hi@reqme.co
📍 Halle Héméra, 132 rue Fondaudège, 33000 Bordeaux, France